top of page

Frequently Asked Questions

GENERAL​​

  • What does ISR Security do?

    • We provide complete ICT and security solutions, including system design, installation, integration, and after-sales support. Our services cover CCTV, fire detection (FDAS), access control, network infrastructure, and ICT configuration.​

  • Who are your clients?

    • We serve commercial, retail, industrial, government, property development, and system integrator clients nationwide.​

  • Are your systems compliant?

    • Yes. They comply with local fire/safety codes and international standards. Our FDAS is UL/ULC listed, and our cameras are NDAA compliant.​

  • Are site assessments free?

    • Yes, initial site inspections and consultations are completely free.​

TECHNICAL & SUPPORT

  • Do you handle installation?

    •  Yes, our technical team provides full installation, configuration, and commissioning.

  • What after-sales support do you offer?

    • We provide both remote and on-site technical support, alongside preventive maintenance and system monitoring.​

  • Can you integrate new systems with existing ones?

    • Yes, we specialize in connecting new technologies seamlessly with your existing infrastructure.

PRODUCTS & PARTNERSHIPS

  • What brands do you carry?

    • We partner with globally trusted brands such as Maple Armor, Ganz, Kedacom, and Keri Systems.

  • Do products have warranties?

    • Yes, select products include manufacturer parts and service warranties.

  • How do I become a dealer or partner?

    • Reach out to pm@isrsecurityinc.com. Platinum Partners can receive up to a 35% discount and exclusive marketing support.

SALES & CONTACT

  • How do I request a quotation?

    • Email your requirements to pm@isrsecurityinc.com or message our Facebook page. We respond within 1–2 business days.

  • Do you offer bulk discounts or flexible payments?

    • Yes, we offer special rates for large-scale projects/dealers and flexible payment terms depending on the project.

bottom of page